![]() The updates contain the following information: Name of the update. I am relying on people here to help me as my only formal support option for my product is dialing a paid phone number, which seems ridiculous since Dell can't even specify what the error is and find it "unexpected". You can also modify the selection of critical updates. Surely, not paying extra for warranty (as it is covered by my normal home insurance) isn't blocking me from updating drivers? And if so, wouldn't that make more sense to say than "unexpected error"? Restart your computer using either the reset button or by powering it off and then back on with the power button. If nothing happens (most likely) then move on to Step 2. ![]() If your computer restarts after Ctrl+Alt+Del, read the second Note in Step 2 below. I am then constantly reminded that I no longer have any hardware service plan. If so, log on as you normally would and let the updates continue to install successfully. Tried restarting computer, rescanning etc. It doesn't matter if I select all, just the critical or recommended, or even a single update, I always get an "unexpected error" as a result. I click Update and I am prompted with 3 critical and 2 recommended updates. As shown in the pictures below my SupportAssist tells me there are updates for my computer. I am having trouble installing critical updates on my G7 7790. Crashing without errors while updating, crashing without errors while reinstalling.Getting help with this seems to be quite the problem in itself. I am really sorry for my outburst but I just feel like I should not have been subjected to such a low quality of your software. What kind of quality of software are you delivering here. Dell on Tuesday issued a support article describing a 'Critical' vulnerability in the Dell dbutil driver affecting most Windows-based Dell computer users. But who writes production environment apps who exit silently without even giving user a reason? I have been a dev for 15 years, in any company for which I had worked a dev like this would have been layed off instantly. Then I restarted my computer and then it works. While reinstalling the supportassistant app it fails silently. Dell has issued an advisory to patch five high-severity zero-day vulnerabilities that have gone undetected since 2009. And then their employees on this forum tell you you should now pay for support to get their bugs fixed. The Dell app is completely useless, says error and that's it. And the arrogant response from Dell makes me never want to buy any Dell products again. The amount of time spent on this is way too much for the money I paid for this laptop. Dell SupportAssist Client version 3.2.0.90 and later.ĭell recommends all customers upgrade at the earliest opportunity.The following Dell SupportAssist Client release contains resolutions to these vulnerabilities: An unauthenticated attacker, sharing the network access layer with the vulnerable system, can compromise the vulnerable system by tricking a victim user into downloading and executing arbitrary executables via SupportAssist client from attacker hosted sites.ĬVSSv3 Base Score: 7.1 (AV:A/AC:H/PR:N/UI:R/S:U/C:H/I:H/A:H) Remote Code Execution Vulnerability (CVE-2019-3719)ĭell SupportAssist Client versions prior to 3.2.0.90 contain a remote code execution vulnerability. An unauthenticated remote attacker could potentially exploit this vulnerability to attempt CSRF attacks on users of the impacted systems.ĬVSSv3 Base Score: 7.6 (AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:L/A:H) Summary : Dell SupportAssist Client has been updated to address multiple vulnerabilities which may be potentially exploited to compromise the system.ĭetails : Improper Origin Validation (CVE-2019-3718)ĭell SupportAssist Client versions prior to 3.2.0.90 contain an improper origin validation vulnerability. Severity Rating: CVSS Base Score: See below for NVD ScoresĪffected products: Dell SupportAssist Client versions prior to 3.2.0.90.
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